QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS™ software-based audio, video and control Ecosystem.
By joining the QSC team, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.
The Customer Quality Engineer has responsibility to identify, assess, prioritize, and resolve product reliability issues that detract from customer satisfaction. The Customer Quality Engineer will lead multi-departmental action teams to implement improvements to reduce product failure rates.
Assess and prioritize product reliability failures that are detracting from customer satisfaction.
Resolve product reliability issues that are detracting from customer satisfaction
Lead Root cause analysis and corrective action.
Identify risks and priorities
Implement corrective actions internally, and externally through suppliers
Create Engineering Change Requests and where applicable identify solutions.
Coordinate implementation of solutions and manage containment actions where required.
Reduce product failure rates.
Measure and report product failure rates
Analyze product return trends
Create Dashboard requirements and KPI Metrics
Lead development of changes to collection of repair data formatting.
Monitor effectiveness of data collection from service partners and improve quality of data collected.
Report to Core Functional teams, Sales Business Units, Executive Team
Identify key issues of risk to address for new product launches.
Coordinate communication to customers for customer-escalated root cause analysis and resolution
Initiate requests to create Service Bulletins to communicate fixes for customer issues.
Lead continual improvement projects and company wide quality initiatives.
Where applicable support other Quality Functions as needed.
BS degree with 3-7 years Engineering or related discipline
Understanding of Electro mechanical failure analysis techniques
Understanding of Service Center / RMA Operations
Understanding of data analysis and root cause tools including corrective action, 8D, Failure Rate, Prediction, Pareto, etc.
Experience in a Service / Customer facing role is a plus
Experience with Audio, Networking, IT, and Electronic products is a plus.
Excellent skill set of MS (Word, Excel, PowerPoint, Outlook). Must have advanced excel and data analysis skills.
Working knowledge of Agile Product Lifecycle Tools, Oracle, Sales Force is a plus
Experience in electromechanical manufacturing including SMT, woodworking, plastics, metals. DFM experience is a plus
Must have excellent communication and interpersonal skills necessary to develop and maintain relationships at all levels in order to identify and resolve obstacles and facilitate results.
Internal Number: 2019-1950
About QSC, LLC
Founded over five decades ago, QSC is a globally recognized leader in the design, engineering and manufacturing of high-performance audio, video and control (AV&C) products including the Q-SYS™ Platform, power amplifiers, loudspeakers and digital mixers. Uniquely leveraging a broad range of technologies located under one roof, QSC products outperform the sum of their parts by delivering reliable, scalable and flexible solutions for installed, corporate, portable, production and cinema customers worldwide.
QSC expertise is also evident in its advanced manufacturing and quality control processes. The company manufactures in its 81,000 square foot, state-of-the-art facility, located in Costa Mesa, California. Utilizing a compliment of demand planning, parts procurement, operations and logistics, computer-controlled precision assembly, and rigorous testing and control, the QSC facility is designed with build-to-order flexibility, giving the company unprecedented ability to respond to customer needs while keeping both parts and finished goods inventory at well-maintained levels. Select partners in Asia provide additional manufacturing.
Located on 51,000 square feet of office spa...ce on the same campus as the manufacturing facility are the QSC Corporate Offices, Engineering, Sales, Marketing, Technical Support and Service. Additionally, QSC has offices in San Luis Obispo, California; Boulder, Colorado; Sinsheim Germany; Weybridge and London, United Kingdom; Bengaluru (Bangalore), India and Hong Kong. QSC also has sales and support staff throughout North and South America, Europe, Asia and the Middle East. QSC maintains a local warehouse and distribution facility in Costa Mesa, with other logistics facilities in the US, Europe and Asia.
Employing over 600 people globally, QSC is also widely recognized as a great place to work, attracting the best and brightest individuals from all over the world. The company strives to provide a casual and fun work environment where people are genuinely excited to bring forth their best and let their talent shine.
QSC offers its employees an exceptional benefits package, further enhancing its ability to attract and maintain talent, and is a 7-time recipient of the Orange County Register's "Best Place to Work" award.